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Terms & Conditions

LUCYLONDON.COM strives for your complete satisfaction with our products and services. In the unlikely event that you are unhappy with your product purchase, you are entitled to return the items within 7 days of delivery for an exchange or refund. The goods returned must be unused, and in their original condition and packaging.

Online Shopping

We have strived to ensure that the photographic representation and description of each item are accurate, and we will always inform you the customer of any changes that may occur.

Your Order

After you have placed an order with us, an email will be sent directly to you acknowledging the exact details of your order, if you do not receive an order acknowledgment within 3 busisness days, please contact our customer service centre on (44) 207 6257577 alternatively you may email via our contact details on our website

LUCYLONDON.COM must receive payment in full for your order before it can be dispatched. Once your credit card has been authorized and stock checked, LUCYLONDON.COM will send your order.

Returns & Refunds

By Law, customers are entitled to cancel their order within 7 working days of delivery, an unwanted order may be returned for a refund or exchanged, provided the goods are unused and returned in its original condition and packaging.

To make a return or exchange please contact us at sales@lucylondon.com or call us on (44) 2076257577 you will need your original credit card details and we will need to speak to the person who bought the item. If you email us please include a telephone number for us to reach you. A prompt refund will be issued if the item received is unused, in its original condition and includes all the above information. LUCYLONDON.COM will credit the card used for the original purchase at the original price.

Please be aware that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Delivery information

Please allow up to 2 working days for delivery within the UK and 7-14 working days for international delivery.

Facebook Promotion: Like Us On Facebook  for a chance to win a gorgeous Banned Petticoat

1. This competition is open to all Lucy London Customers

To enter you must like us on facebook,  you will than be automatically entered into the prize draw.

Your email address must be submitted in order to be entered into the prize draw.

3. There is one prize to be won for the period of  23/01/2017to 31/01/2017

Prize: Banned Petticoat

There is no cash alternative and the prize is non-refundable, non-exchangeable and non-transferable. If for any reason the prize becomes unavailable it will be replaced with an alternative of the same or higher value.

4. One winner will be drawn at random every 3 months and will be contacted by email.

5. The promoter reserves the right to amend, alter or terminate this promotion at any time due to circumstances beyond its control.

6. Entry to the prize draw is open to Lucy London  customers, excluding employees of the Promoter and their immediate family members. If the Promoter discovers that any entrant was ineligible to enter or has breached these terms and conditions, that entrant will forfeit any prize won. If the Promoter discovers that a winner should not have been included, that prize winner will be disqualified, and a new winner will be selected.

7. The Promoter’s decision is final in connection with all matters arising from this promotion and no correspondence will be entered into.

8. The Promoter accepts no responsibility, liability or any consequences whatsoever for participating in this promotion or the prize offered in relation to the promotion.

9. This promotion is governed by the laws of England and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.

Promoter:Lucy London, Registered office: 122 Brondesbury Road, Kilburn,London 

NW6 6SB