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Terms & Conditions

LUCYLONDON.COM strives for your complete satisfaction with our products and services. In the unlikely event that you are unhappy with your product purchase, you are entitled to return the items within 7 days of delivery for an exchange or refund. The goods returned must be unused, and in their original condition and packaging.

Online Shopping

We have strived to ensure that the photographic representation and description of each item are accurate, and we will always inform you the customer of any changes that may occur.

Your Order

After you have placed an order with us, an email will be sent directly to you acknowledging the exact details of your order, if you do not receive an order acknowledgment within 3 busisness days, please contact our customer service centre on (44) 207 6257577 alternatively you may email via our contact details on our website

LUCYLONDON.COM must receive payment in full for your order before it can be dispatched. Once your credit card has been authorized and stock checked, LUCYLONDON.COM will send your order.

Returns & Refunds

By Law, customers are entitled to cancel their order within 7 working days of delivery, an unwanted order may be returned for a refund or exchanged, provided the goods are unused and returned in its original condition and packaging.

To make a return or exchange please contact us at sales@lucylondon.com or call us on (44) 2076257577 you will need your original credit card details and we will need to speak to the person who bought the item. If you email us please include a telephone number for us to reach you. A prompt refund will be issued if the item received is unused, in its original condition and includes all the above information. LUCYLONDON.COM will credit the card used for the original purchase at the original price.

Please be aware that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Delivery information

Please allow up to 2 working days for delivery within the UK and 7-14 working days for international delivery.